Overview
This document synthesizes end-to-end user journeys for all primary roles interacting with the Learnille platform.🗺 1. Student Journey Map: Course Purchase to Completion
Key Touchpoints & Delight Moments
- Instant Enrollment: Immediate access granted upon payment webhook receipt.
- Continuous Resume: Remembers exact video playback timestamp across devices.
- Direct Consultation Upsell: Option to book a 1-on-1 session with the course instructor directly from the player.
🗺 2. Consultant Journey Map: Slot Setup to Payout Release
Key Touchpoints & Delight Moments
- Timezone Sync: Automatic conversion between consultant local time and student local time.
- Escrow Hold: Secure payment holding until session completion.
- Reschedule Workflow: Flexible proposal of alternative slots if unforeseen conflicts arise.